Our Policies
At Jen's Lashes Academy, we are dedicated to providing the best experience possible, from the moment you walk through our doors to the moment you leave feeling beautiful and confident. To ensure a smooth process for everyone, we kindly ask you to review our policies. If you have any questions, please don’t hesitate to reach out—we’re always here to help!
Booking and Deposit Policy
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To secure your appointment, a $50 non-refundable deposit is required. This deposit will be deducted from your total payment on the day of your appointment (remaining can be paid by cash or bank transfer).
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Appointments are not confirmed until the deposit is paid, and unfortunately, we cannot hold your booking for more than 24 hours without payment.
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If the deposit is not received within 24 hours, your booking request will be automatically canceled, and your time slot may be offered to another client.
How to Pay Your Deposit:
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Transfer your deposit to the account below:
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Account Name: Jen
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BSB: 032885
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Account Number: 7044787
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Include your full name as the payment reference.
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Send a screenshot of the payment via email or social media to confirm your booking.
Cancellation and Rescheduling Policy
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A 24-hour notice is required to reschedule your appointment while retaining your deposit.
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Deposits are non-refundable and non-transferable under any circumstances.
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Rescheduling is limited to two occasions maximum per deposit.
Non-Refundable Services
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All services are non-refundable under any circumstances.
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To ensure your satisfaction, we offer a One-Week Happy Client Guarantee (only applies to fullset of eyelash extensions services), which allows you to request free fixes or removals within one week of your appointment. No other salon offers this exceptional policy!
Consent for Photography and Advertising
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By paying your deposit, you give permission for photos and videos of your lashes or brows to be used for marketing purposes on our social media and website.
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If you do not wish to have your images used, please let us know before your appointment.
Health and Safety Guidelines
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While wearing a mask is optional, we kindly encourage you to wear one during your visit to prioritize hygiene and safety for all clients.
Liability Disclaimer
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Jen’s Lashes Academy holds no responsibility for adverse reactions that may occur during or after services. Please inform us of any allergies, sensitivities, or health conditions before your appointment.
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Results may vary depending on your natural lashes, skin type, lifestyle, and adherence to aftercare instructions.
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Jen's Lashes Academy holds no responsibility for damage to natural lashes or brows caused by failure to follow aftercare or pre-existing conditions.
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By proceeding with your booking, you acknowledge and accept that all services are performed at your own risk and you agree that any disputes arising from services provided by Jen's Lashes Academy will be resolved privately.
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You waive the right to file any legal claims against Jen's Lashes Academy or its representatives.
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Any issues will be addressed through direct communication and resolution between the client and Jen's Lashes Academy.
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We value your feedback and strive to ensure every client has a positive experience. If for any reason you are unhappy with your service, please contact us directly before leaving a negative review.
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We are committed to resolving any issues or concerns you may have. However, once a public negative review is posted without attempting to resolve the matter with us, we consider the issue closed.
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By booking with Jen's Lashes Academy, you agree to reach out for a private resolution before publicly posting any negative comments.
We truly appreciate your trust and support.
By booking with Jen’s Lashes Academy, you agree to all the above policies, which help us maintain the highest standards for our valued clients. Thank you for your understanding, and we can’t wait to see you soon!
Warm regards,
Jen - Brows & Lashes Grand Master
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