Our Policies

At Jen's Lashes Academy, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Beauty Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

 

In order to secure your booking enquiry, we kindly request your $50 booking deposit to confirm your appointment.

​The deposit is required for every booking and will be deducted on your arrival, remaining cash payment upon arrival.

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Please note that your appointment is NOT CONFIRMED, NO BOOKING WILL BE MADE UNTIL THE DEPOSIT IS PAID, therefore, someone else can take it and unfortunately, we can not hold your appointment for more than 24 hours.

 

YOUR BOOKING REQUEST WILL BE CANCELLED AUTOMATICALLY AFTER 24 HOURS IF THE BOOKING DEPOSIT IS NOT PAID AND CONFIRMED BY SENDING US A SCREENSHOT OF YOUR PAYMENT VIA REPLY TO THIS EMAIL OR OUR SOCIAL MEDIA.

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It's very important to put your fullname as a reference and SEND US A SCREENSHOT WHEN IT'S DONE as soon as possible so we can confirm your booking straight away to avoid it's taken by another.

​Ac name : Jen

BSB : 032885

Ac numbers : 7044787

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YOUR $50 DEPOSIT IS NOT REFUNDABLE OR TRANSFERABLE, 24 hours cancellation notice is required in order to keep your deposit to reschedule (limited to 2 reschedules max)

 

​PLEASE NOTE THAT ALL OUR SERVICES ARE NON-REFUNDABLE under no circumstances and come with ONE-WEEK HAPPY CLIENTS GUARANTEE POLICY WHICH MEANS WE OFFER A FREE FIXING OR REMOVING OUR SET WITHIN A WEEK (which no other salon can offer).

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ONCE YOU PAID YOUR DEPOSIT TO CONFIRM YOUR APPOINTMENT WHICH MEANS YOU ALSO AGREED TO ALL OUR COMPANY'S POLICY, INCLUDING GIVE YOUR PERMISSION TO USE YOUR PHOTOS & VIDEOS FOR ADVERTISING PURPOSES ON OUR SOCIAL MEDIA AND WEBSITE.

 

PLEASE WEAR A MASK ON YOUR ARRIVAL IF YOU DON'T MIND (optional) BECAUSE OUR CLIENT'S HEALTH AND SAFETY ARE OUR PRIORITY.

 

​Once again, thank you so much for your support.

We're really appreciated your understanding and happy to see you soon.